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If you encounter having a problen on your Maya account registration, here are some troubleshooting steps you can try: Try again after a few minutes Restart the app Restart your device Clear your device's cache if you're using Android Make sure you have a stable internet connection If these fixes don’t solve the problem, please contact our support team: Go to your Profile on the app Tap Get help Scroll to the bottom then tap Chat with us Choose a topic Tap No when asked if the article was helpful Tap Raise a ticket or Chat with an agent You can also contact Maya's support team for assistance: Go to your Profile on the app Tap Get help Scroll to the bottom then tap Chat with us Choose a topic Tap No when asked if the article was helpful Tap Raise a ticket or Chat with an agent

Upgrading Maya accounts have a tons of requirements like  IDs, taking video selfies and filling out the required form. What if you don't have those requirements? You can still upgrade your Maya by your account performance like boosting your cash in and opening a Maya Savings Account. Option A Unlock the following benefits by completing the requirements and upgrading your Maya account: Boost your cash in, spend, and wallet limits to ₱100,000 Open a Maya Savings account Send money instantly to other Maya users Transfer money to your bank accounts Buy, sell, and trade crypto Invest in stocks or funds Activate your free virtual Maya Card you can use for online transactions Shop in physical stores and withdraw money at ATMs using a physical Maya Card Borrow up to ₱250,000 instantly Get instant credit Score better deals and rewards To get started, simply follow the instructions on the Upgrade page. All you need is 1 primary ID or 2 secondary IDs. It’s completely free and takes only a fe...

The convenience fee is always 2% of the total amount you cashed in. Maya is charging less than GCash Cash In? When I send money to a Gcash recipient via Seven Eleven, the amount I sent was 2500 and the convenience fee is around P50 or more.  But if the total amount you cashed in for the month does not exceed the ₱8,000 monthly threshold, you’ll get the 2% convenience fee you paid credited back to your Maya account as rebate. For example, if your total cash in amount for the month reaches ₱9,000, you’ll receive a rebate for the first ₱8,000. This means you’ll receive a total rebate worth ₱160—which is 2% of ₱8,000. To check if you were charged the correct amount, just follow these simple steps: Wait for the total cash in amount to be credited to your Maya account Check your in-app Transactions list Look for your latest cash in transaction You’ll find the convenience fee you were charged listed along with the amount you cashed in. Please take note that the convenience fee is always 2...

Just like on GCash if you lost your mobile phone connected to your Maya account, then you have to report it immediately to Maya. Here is the step by step tutorial from Maya: Step 1 - Secure your account Call Maya immediately to have your Maya account temporarily blocked. You can reach us via any of the following numbers: (+632) 8845 7788 1800 1084 57788 (Toll-free) *788 (Free for Smart users) Step 2 - Recover or change your number Once you’ve secured your Maya account, you have 2 options: Option A: Recover your lost mobile number (Recommended) Option B: Register a new mobile number to your Maya account Option A: Recover your lost mobile number (Recommended) Follow these steps to recover your lost mobile number: Call your mobile service provider and request a new SIM for your old prepaid or postpaid mobile number If you’re a postpaid customer, you can also have your old SIM deactivated over the phone Install your new SIM Download the Maya app Log in to your Maya account using your mobil...

What if you sent money to another bank via InstaPay with Maya but not Credited, what to do? When it happens usually we used to panic since the amount was already deducted from our account. Here are the troubleshooting steps you can follow: Ask the recipient to check their overall balance and offline transaction history*. The amount may have already been credited even if the transaction did not show up in their banking app’s transaction history. If the amount is not reflected in the recipient’s overall balance and offline transaction history, please wait 3 banking days for manual reconciliation. During this period, monitor both the source and target accounts for crediting of the amount. If the amount still hasn’t been credited after 3 banking days, please prepare the following and contact the receiving bank/e-wallet directly for assistance: The amount of the transaction The date and time of the transaction The InstaPay reference number of the transaction *To do this: Check if the 6-digi...

 Biometrics  is a unique feature so only you can access it on your phone or your GCash account. If your mobile doesn't have Face recognition then you can use the fingerprint scan. Log in safely with your MPIN/biometrics.Enabling biometric authentication through a Face ID scan or fingerprint doubles the protection of your GCash account. Reminders: If Biometrics Login failed after three (3) consecutive attempts, you will be prompted to log in with your MPIN. Your Biometrics Login option will automatically be disabled once you reset your MPIN or tap Forgot MPIN. Protect your GCash account to avoid possible loss of your funds or stealing of your personal details. Learn how to secure your account below: Never share your GCash MPIN or OTP (authentication code) with anyone. GCash or its representatives will never ask for your personal information unless you request help through the GCash Help Center. Access GCash through a trusted phone. Do not log in to GCash using another person's ...